AgentCOM - Call Center Communicator
Desktop call center agent and supervisor soft clients provide comprehensive yet easy to use GUI interface that helps end users efficiently manage their fast-paced workflow, from anywhere with an Internet connection. Agents are able to manage any situation quickly with peers and supervisors, with features such as integrated chat, presence, email and conferencing; as well as integration with CRM and other business applications
- VoIP Soft Phone
- Instant Messaging Client
- Operator Panel
- Conference Administration
- Call Center Communicator
- Fax Send/Receive
- MS Windows Desktop Application
- Full Screen View
- Supervisor Assistance
- Not Ready Button & Status
- Call & IVR Transfer
- Queue Member Status
- CRM System Integration