Call Center

IPFONE is a National VoIP Company that is committed to delivering State of the Art products with unparalleled Customer Service to all our clients. IPFONE offers End to End, Personalized service to all our customers regardless of size. From the smallest business phone systems to large call centers, IPFONE’s hosted PBX and SIP Trunking will save your business up to 65% on your phone system cost. IPFONE integrates Telecommunications with the Internet to offer our clients Superior Products, a wide choice of Features, Speed, Ease, and Reliability at a fraction of the cost of traditional products.

Mobile VoIP is a new technology allowing you to route make and receive VoIP telephone calls using your cellular smartphone. By using this technology, local, long distance and international calls are made using VoIP rate, and not expensive cell phone rate or minutes. Mobile VoIP calls can be made to and from anywhere in the world, often as a local call, where there is an internet, Wi-Fi, or cellular data service available.

As more and more businesses are operating with a mobile workforce using this technology has great advantages. An employee can have his personal cellular telephone for his personal use and also integrate it to his office phone. When a business call comes in it routes through his desktop and to his cell phone. If the employee wants to a customer call from his cell phone – the caller ID the customer will see is the caller ID of your business – not the cellular phone.

This eliminates the need for two different telephone numbers, and also protects the employer’s customer base contacts. For example, if a sale representative from you company leaves you don’t have to worry about his customers following. When they call the office line you simply reroute the calls to another employee. No more wondering why you lost your customers.

Purchase IP desk and conference phones at competitive prices when you sign up for your IPFONE service.

Add-ons – Expand your system as needed

1. Additional toll-free or local numbers – $4.99/month
2. Additional fax numbers – $4.99/month
3. Vanity number – $30 one-time fee

 

International calls will be charged at the current rates published in our international rates table.

*30-day Free Trial is valid for 4 users only.
**US and Canada only. Reasonable use policies apply on all plans. Additional toll-free minutes billed at 3.9c/min.

1. $39.99/mo per user pricing is for new customers only.
2. $21.99/mo per user price offered with a 2 year contract for 20-99 users, regular price is $26.99/mo per user.
3. $19.99/mo per user price offered with a 2 year contract for 100+ users, regular price is $24.99/mo per user.

• Easily fax documents directly from GoogleDocs, Box, Dropbox
• Use scheduling feature to send faxes on selected date/time
• Free pages with every monthly plan
• All inclusive features such as dedicated fax number
• Get a unique fax number for each employee with the unlimited plan
• Additional virtual extensions – $2.99/month
• Additional toll-free or local numbers – $4.99/month
• Additional fax numbers – $4.99/month
• Vanity number – $30 one-time fee

800 numbers are available.

IVR (Interactive Voice Response) auto attendants greet callers with pre-recorded messages offering menus of touch-tone choices and connects the callers to one of the following:

Auto attendant
User/Extension
Directory
Queue
Voicemail
Conference
Remote Access
Fax to Email

IPFONE supports standard (0-9), multi digit (0-99) and PIN based IVR types. Other features include:

Operation times set by day or date
This allows all incoming calls to be sent to specific extensions, operator or voicemail depending on the time of the day or date.

Direct dialing of user extensions (this feature can be set to on or off)
This allows callers to dial extensions directly.

Ringing options 
Once a caller has made a choice it can hear: 
ringing, music on hold or silence

Rings to answer 
How many rings before IVR answers

Account access only 
Allows caller to enter account number in order to proceed further. If the caller does not enter a valid account number, the caller is then given the opportunity to be connected to an extension.

Status can be set to on or off
IVR normally operates in "on" status. However, sometimes it may be necessary to send all calls to an operator. This is achieved by switching "off" the IVR.

Custom greetings upload
Custom greetings can be uploaded to the server using a web browser.

Operator extension 
If IVR is switched off, this is an extension that will receive all calls.