Call Center

Polycom SoundPoint IP 321, 331, & 335

polycom

  • Up to 2 lines with up to 2 calls per line
  • 3 soft keys; 2 line keys with red/green LED;
    dial / menu key; 4-way navigation key cluster
  • 102×33-pixel graphical LCD
  • Integrated 802.3af Power-Over-Ethernet
  • Full Duplex Speakerphone
  • SoundPoint® 321: Single 10/100 Ethernet port
  • SoundPoint® 331: Two-port 10/100 Ethernet switch
  • SoundPoint® 335: Two-port 10/100 Ethernet switch,
    backlit LED; Polycom™ HD Voice technology

Polycom VVX 500

polycom

  • 12 Line appearances
  • Color multi-touch interface with bright 3.5” screen
  • Built-in Full-Duplex Speakerphone
  • Built-in web browser and digital photo frame
  • Adjustable base height
  • Two-port Gigabit Ethernet switch
  • Two USB ports for media and storage
  • RJ-9 and USB handset support
  • Call recording on USB Flash drive

Polycom SoundPoint IP 450

polycom

  • Up to 3 lines with up to 2 concurrent calls per line
  • 4 soft keys; 3 line keys with red/green LED;
    3 feature keys; 5 display/menu navigation keys
  • 171×73-pixel grayscale graphical LCD with LED backlight
  • Integrated 802.3af Power-Over-Ethernet
  • Full Duplex Speakerphone
  • Two-port 10/100 Ethernet switch
  • Polycom HD Voice™ technology

Polycom Backlit Expansion Module

polycom

  • Turns the SoundPoint® IP 650/670 into an Attendant
    Console (up to 3 expansion modules)
  • 160×320 pixel graphical LCD with backlight (grayscale or color)
  • 14 illuminated keys configurable as a line appearance
    or a speed dial with busy lamp field (BLF)
  • Hot swappable – can be added to or removed from
    an idle host phone at any time
  • No extra cables or power supplies are required
  • Plug-and-play – requires no set-up – power and signaling
    are provided by the host phone

Polycom SoundPoint IP 550 & 560

polycom

  • Up to 4 lines with up to 2 concurrent calls per line
  • 4 soft keys; 6 line keys with red/green LED; 8 feature
    keys; 6 display/menu navigation keys
  • 320×160-pixel gray-scale graphical LCD with white
    LED backlight
  • Integrated 802.3af Power-Over-Ethernet
  • Full Duplex Speakerphone
  • Polycom HD Voice™ technology
  • SoundPoint® 550: Two-port 10/100 Ethernet switch
  • SoundPoint® 560: Two-port 10/100/1000 Ethernet switch

Polycom SoundStation IP 6000 Conference Phone

polycom

  • Polycom HD Voice™ technology for outstanding clarity
  • Standard 12-key keypad, 4 context-dependent soft keys
  • On-hook/off-hook, redial, mute, volume up/down
  • 12-foot (4-meter) microphone pickup; expandable
    with optional extension microphones
  • Integrated Power over Ethernet (PoE)
  • Resists interference from mobile phones and
    wireless devices
  • High-resolution backlit display with 255×128 pixel and
    multi-language support

Polycom SoundPoint IP 650 & 670

polycom

  • Up to 6 lines (stand-alone mode); up to 34 lines with
    Expansion Module(s)
  • 4 soft keys; 6 line keys with red/green LED;
    8 feature keys; 6 display/menu navigation keys
  • 320×160-pixel backlit graphical LCD
  • Integrated 802.3af Power-Over-Ethernet
  • Full Duplex Speakerphone
  • USB port for local call recording using Polycom
    Productivity Application
  • Polycom HD Voice™ technology
  • SoundPoint® 650: Two-port 10/100 Ethernet switch
  • SoundPoint® 670: Two-port 10/100/1000 Ethernet
  • switch; large vibrant color display

Polycom Communicator USB Speakerphone

polycom

  • Hands-free calling from your PC or plug into the built-in
    stereo headphone port for private conversations
  • Polycom HD Voice™ technology for high-fidelity sound,
    echo cancellation and full-duplex technology
  • Two high-quality microphones
  • Small in size, portable solution for
    presentation audio
  • Connects and powers through an integrated
    USB cable that stores inside unit
  • Convenient buttons – launch applications,
    pick up and hang up calls, and control
    volume and mute

IPFONE is a National VoIP Company that is committed to delivering State of the Art products with unparalleled Customer Service to all our clients. IPFONE offers End to End, Personalized service to all our customers regardless of size. From the smallest business phone systems to large call centers, IPFONE’s hosted PBX and SIP Trunking will save your business up to 65% on your phone system cost. IPFONE integrates Telecommunications with the Internet to offer our clients Superior Products, a wide choice of Features, Speed, Ease, and Reliability at a fraction of the cost of traditional products.

Mobile VoIP is a new technology allowing you to route make and receive VoIP telephone calls using your cellular smartphone. By using this technology, local, long distance and international calls are made using VoIP rate, and not expensive cell phone rate or minutes. Mobile VoIP calls can be made to and from anywhere in the world, often as a local call, where there is an internet, Wi-Fi, or cellular data service available.

As more and more businesses are operating with a mobile workforce using this technology has great advantages. An employee can have his personal cellular telephone for his personal use and also integrate it to his office phone. When a business call comes in it routes through his desktop and to his cell phone. If the employee wants to a customer call from his cell phone – the caller ID the customer will see is the caller ID of your business – not the cellular phone.

This eliminates the need for two different telephone numbers, and also protects the employer’s customer base contacts. For example, if a sale representative from you company leaves you don’t have to worry about his customers following. When they call the office line you simply reroute the calls to another employee. No more wondering why you lost your customers.

Purchase IP desk and conference phones at competitive prices when you sign up for your IPFONE service.

Add-ons – Expand your system as needed

  1. Additional toll-free or local numbers – $4.99/month
  2. Additional fax numbers – $4.99/month
  3. Vanity number – $30 one-time fee
 

International calls will be charged at the current rates published in our international rates table.

*30-day Free Trial is valid for 4 users only.
**US and Canada only. Reasonable use policies apply on all plans. Additional toll-free minutes billed at 3.9c/min.

  1. $39.99/mo per user pricing is for new customers only.
  2. $21.99/mo per user price offered with a 2 year contract for 20-99 users, regular price is $26.99/mo per user.
  3. $19.99/mo per user price offered with a 2 year contract for 100+ users, regular price is $24.99/mo per user.
  • Easily fax documents directly from GoogleDocs, Box, Dropbox
  • Use scheduling feature to send faxes on selected date/time
  • Free pages with every monthly plan
  • All inclusive features such as dedicated fax number
  • Get a unique fax number for each employee with the unlimited plan
  • Additional virtual extensions – $2.99/month
  • Additional toll-free or local numbers – $4.99/month
  • Additional fax numbers – $4.99/month
  • Vanity number – $30 one-time fee

800 numbers are available.

IVR (Interactive Voice Response) auto attendants greet callers with pre-recorded messages offering menus of touch-tone choices and connects the callers to one of the following:

Auto attendant
User/Extension
Directory
Queue
Voicemail
Conference
Remote Access
Fax to Email

IPFONE supports standard (0-9), multi digit (0-99) and PIN based IVR types. Other features include:

Operation times set by day or date
This allows all incoming calls to be sent to specific extensions, operator or voicemail depending on the time of the day or date.

Direct dialing of user extensions (this feature can be set to on or off)
This allows callers to dial extensions directly.

Ringing options 
Once a caller has made a choice it can hear: 
ringing, music on hold or silence

Rings to answer 
How many rings before IVR answers

Account access only 
Allows caller to enter account number in order to proceed further. If the caller does not enter a valid account number, the caller is then given the opportunity to be connected to an extension.

Status can be set to on or off
IVR normally operates in "on" status. However, sometimes it may be necessary to send all calls to an operator. This is achieved by switching "off" the IVR.

Custom greetings upload
Custom greetings can be uploaded to the server using a web browser.

Operator extension 
If IVR is switched off, this is an extension that will receive all calls.

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